CV

Profile

Strategic Designer and Innovation Consultant with 10 years of experience in corporate innovation, human-centered design, and digital transformation. Skilled in driving change through design leadership, customer insights, and creative facilitation. Proven ability to work in multicultural environments and deliver results across Latin America and Europe.

 🇩🇪 Currently based in Bonn, Germany, and available for new opportunities.

PROFESSIONAL EXPERIENCE

Singa Deutschland
Singa NRW Pioneers | Rheinpreneur Newcomer Award, Singa Berlin
Germany | 2025 – Mar to Aug

  • Orchestrate event success by managing logistics for both virtual and inperson formats, including pre-event planning and on-site execution.
  • Elevate visibility through strategic identification of key promotional channels and proactive engagement with stakeholders via outreach and networking.
  • Galvanise team strategy by attending relevant events, mapping key players, and sharing insights to facilitate stronger collaborations.

Freelance Consultant
Research & Consumer Insights
Germany (Remote) | Apr 2024 – Apr 2025

  • Led end-to-end research processes: interviews, data analysis, synthesis, and strategy.
  • Delivered actionable insights for clients in finance, logistics, e-commerce, automotive, and public sectors.

Liberty Mutual Insurance
Latin America, USA and Europe | 2017 – 2024

Innovation Consultant
2023 – 2024

  • Defined innovation strategy for Brazil operations, managing governance and experimentation programs.
  • Fostered intrapreneurship, supported agile teams, and led design thinking coaching.

CX and Digital Project Leader
2021 – 2023

  • Led cultural and digital transformation across LATAM and Europe.
  • Managed global upskilling programs and coordinated UX teams in 7 countries.
  • Conducted mixed-method research to inform regional strategies.

International Trainee
2019 – 2021

  • Accelerated career program across Operations, Claims, Product & CX teams.
  • Designed and launched B2B2C digital platform and product portfolio systems.

Business Designer
2017 – 2019

  • Head of innovation lab and experimentation hubs.
  • Facilitated national design challenges and workshops.

SDS Service Design Sprints
Service Design Intern
São Paulo | 2015 – 2016

  • Participated in service design sprints with corporate clients.
  • Applied ethnographic and co-creation tools.

EDUCATION

IED – Istituto Europeo di Design (Brazil)
Postgraduate in Strategic Design & Innovation | 2017 – 2019

UNESP (Brazil)
Bachelor’s in Product Design | 2010 – 2015

ISC Paris (France)
Exchange in Business Management | 2013

Parsons The New School (USA)
Summer Program in Strategic Design Management | 2014

SKILLS & TOOLS

  • Design Thinking, Service Design, Systems Thinking
  • UX Research, Ethnography, Qualitative & Quantitative Methods
  • Workshop Facilitation (In-Person & Remote)
  • Strategic Foresight, Product Discovery, Agile Coaching
  • Mural, Figma, Adobe Suite, Miro

LANGUAGES

  • Portuguese (Native)
  • English (Fluent)
  • Spanish (Advanced)
  • French (Intermediate)
  • German (Intermediate – B1 currently studying)